A Message By
Dato' Sri Ben Yeoh
Executive Chairman , Bermaz Auto Bhd
We are now in an unusual situation, caught in a global pandemic,
a time that none of us have ever experienced before. We are now under the Movement
Control Order to ensure Social Distancing. I am sure this will put a lot of stress
on us and our families, because we as humans, our activities are always center around
family, friends, and colleagues. But we know this is necessary to ensure we curtail this
epidemic in our community and reduce the contagion effect.
We stay at home and practice social distancing but always remember to spread love and care,
through constant contact with the people we love. Connectivity can still be practiced even
when we are distancing. Modern technology has allowed us to practice the varied uses of mobile
devices and their platforms, internet and computer devices. We will pull out of this crisis
stronger and more resilient in the future.
At BERMAZ, we will remain vigilant in complying with the guidelines set by Ministry of Health (MOH)
to maintain the health and safety of our employees, customers and the nation at large.
Finally, please take care and stay safe.
Warm regards,
Dato' Sri Ben Yeoh
MAZDA CONTACTLESS SERVICE
HUMAN CONTACT IS MINIMIZED
COLLECT & DELIVER SERVICE
Collect & Deliver Service is one of the two offers initiated under our new Mazda Contactless Service program. It is designed to bring convenience to our customers apart from addressing the needs for social distancing in response to COVID-19. We will come to your home or office to collect your vehicle for service and maintenance. We will disinfect the interior of your vehicle before and after service. Both the Collect & Deliver Service and the Disinfectant service are provided as compliments from Mazda.
MOBILE SERVICE
Mobile Service is our other offer of customer convenience and contactless service. This mobile service operating since 2017 is for those customers who enjoy watching the service and maintenance being carried out on their vehicles from the comfort of their homes. Our mobile service team will arrive at your doorstep with a specially equipped mobile service truck. This mobile service at your doorstep is also complimentary from Mazda.
Both the Collect & Deliver Service and the Mobile Service are the results of our relentless pursuit to bring a new level of ownership experience for the benefits of our customers.
BOOK AN APPOINTMENT
WE'VE GOT YOU COVERED
EXTENSION OF YOUR WARRANTY
Please be informed that Mazda Warranty and Free Service Maintenance (FSM) affected during the MCO will be extended accordingly.
As you remain at home to help your nation, Mazda is here to help you back. We strive in every way to provide you with an effortless Mazda ownership experience. With the current issue of the COVID-19 virus, Mazda is adjusting to an ever-changing world to offer the support needed for you to navigate the journey ahead.
CHECK YOUR WARRANTY
Scan QRCode To Access Mazda Connect Customer Portal
MAZDA VEHICLE CARE
WE UNDERSTAND THESE ARE UNCERTAIN TIMES AND WE KNOW HOW ESSENTIAL YOUR VEHICLES ARE
Appropriate care needs to be taken to make sure that your Mazda is in smooth working condition when the Movement Control Order (MCO) ends and we are finally able to go out exploring once again.
PRESERVE THE BATTERY
Do an On-Car-Charging by turning off all accessories i.e. Radio and A/C, and start the engine and allow it to idle for 15-20 minutes once every 3 to 5 days. Remember to keep the BONNET OPEN during the charging! Alternatively, you can loosen the nut that holds the terminal onto the negative (-) lid by using a socket wrench size 10mm (0.4 in). This helps to prevent your vehicle's electrical system from depleting the current from the battery.
KEEP IT COVERED
It is advised to park your car indoors to shield it from the elements and keep it at a moderately steady temperature. If such a spot is not available, cover the car using a proper vehicle cover.
KEEP THE TIRES ROTATED
Move your car back and forth once in a while. This will help prevent flat spots on the tires. Don't forget to keep your tire pressure properly inflated too.
CLEAN AND SANITIZE YOUR VEHICLE
Cleaning is the first line of defense to fight against invisible germs and viruses. Keep your car clean and germs-free to reduce the risk of COVID-19. Here's the best way to clean and sanitize your vehicle:
WE’RE IN THIS FIGHT TOGETHER
As the COVID-19 has been officially declared a pandemic by the World Health Organization and continues to grow and evolve, staying indoors and safe is the most important thing any of us can do during this time. Safety remains our top priority too. We’ve made necessary adjustments for COVID-19 precautions for a safe environment and your peace of mind.
COVID-19 PREVENTION FOR YOUR MAZDA
WE TAKE YOUR BODY TEMPERATURE
For customers who are sending their vehicles to a workshop for servicing or repairing, body temperature screening will be done before you disembark from your vehicles at the entrance.
WE PRACTICE SOCIAL DISTANCING
All our staff and customers are required to practice social distancing for at least 1 meter (3 feet) distance from each other, in compliance with the guidelines outline by MOH in stopping any chances of spreading viruses.
WE DISINFECT YOUR MAZDA BEFOREHAND
Before the service or repairing process, your vehicle will be thoroughly disinfected. All interior parts including the door handle, steering wheel, all inner door trims, complete vehicle dashboard, center console box and more will be wiped and sanitized.
WE MAKE SURE TO WEAR MASK AND SURGICAL GLOVES
During the process, we also make sure that our front-line staff to wear a mask and a pair of surgical gloves when interacting with customers. This is to make sure we take every safety measure possible to help prevent the spread of COVID-19.
WE CLEAN, VACUUM AND DISINFECT YOUR MAZDA ONCE MORE!
After the disinfection and cleaning, your vehicle will only be sent into workshops for technicians to proceed for servicing or repairing needs. Once the car completed, the vehicle will be sent to be washed, vacuumed and thoroughly disinfected once again.
STAY CONNECTED WITH MAZDA
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Call 1800-18-8011
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Please rest assured that all of our service centers comply to the safety standards based on the Ministry of Health (MOH) guidelines. It is our top priority to protect the health of all our employees and our customers.
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Source taken from bing covid-19 site